Terms

Use of CareBuddy

CareBuddy is intended for authorised care-provider staff and administrators. You may only use the service if your organisation has authorised your access and you comply with these terms, your professional duties, and your organisation's policies.

• Keep login details confidential and use only your own account.
• Access only records you are authorised to use.
• Enter accurate, professional, and timely records.
• Report suspected errors, incidents, or unauthorised access promptly.

Customer responsibilities

Customer organisations are responsible for assigning roles, training staff, maintaining accurate records, applying retention schedules, and meeting safeguarding, Ofsted, regulatory, employment, and professional obligations. CareBuddy does not replace professional judgement, safeguarding duties, statutory notifications, regulatory reporting, or legal advice.

Acceptable use

You must not misuse CareBuddy, attempt unauthorised access, bypass controls, upload malicious files, interfere with availability, scrape data, share accounts, or use the platform for unlawful, abusive, misleading, or discriminatory purposes.

Records, availability, and liability

Customer organisations remain responsible for records, documents, notes, and other content their users enter. Users must ensure records are lawful, relevant, accurate, respectful, and appropriate for a care setting.

Service availability may be affected by maintenance, updates, hosting issues, security incidents, or events outside our reasonable control. Nothing in these terms excludes liability where it would be unlawful to do so.